ngopibet Platform Privacy Notice

This page describes what we collect when you use ngopibet and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and comply with local regulations. Your data is encrypted in transit and at rest, stored on secure servers, and never sold to third parties.

We at ngopibet are committed to transparency about how we handle your information. This privacy notice explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions about your data or how we process it, our support team is available in English and Indonesian.

Our services are available only where local law permits. Your use of ngopibet means you accept this privacy notice. If you do not agree with our practices, do not create an account.

What data we collect at ngopibet

We collect information in three categories. First, account information: your email, password (hashed), full name, date of birth, phone number, and residential address. Second, identity verification documents: a copy of your ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). Third, transaction data: your deposit and withdrawal history, payment method details (tokenized, never stored in plain text), and game activity logs.

We also collect technical data: your IP address, device type, browser type, and access logs. This helps us detect fraud and ensure account security. We do not collect your location data unless you explicitly grant permission.

We collect this data only when you provide it directly (account registration, identity verification, deposits) or when you use ngopibet (game activity, login records). We do not purchase data from third parties or use tracking pixels to follow you across the web.

How we use your data

We use your personal information for five purposes. First, account verification: we verify your identity before your first withdrawal to comply with anti-money-laundering regulations. Second, payment processing: we use your payment details to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Third, fraud prevention: we analyze your account activity to detect suspicious behavior and protect your account.

Fourth, regulatory compliance: we retain your data to comply with local laws and respond to legal requests. Fifth, customer support: we use your information to respond to your inquiries and resolve account issues. We do not use your data for marketing purposes unless you explicitly opt in.

We do not sell your data to third parties. We do not share your data with advertisers or data brokers. We share your data only with payment processors, identity verification services, and legal authorities when required by law.

Third-party processors and data location

We use third-party services to process your data. Payment processors handle your deposit and withdrawal transactions. Identity verification services verify your documents. Our servers may sit outside your jurisdiction; data is encrypted in transit and at rest. We have data processing agreements with all third parties to ensure they meet our security standards.

Our servers are located in multiple regions for redundancy and performance. Your data may be transferred across borders to comply with our operational requirements. By using ngopibet, you consent to this data transfer. If you do not consent, do not create an account.

Your rights and data access

You have the right to access your personal data. Log into your account and navigate to Account > Personal Information to view your stored data. You have the right to correct inaccurate information; contact our support team to update your details. You have the right to request deletion of your account and associated data, subject to legal retention requirements.

You have the right to withdraw consent for data processing. If you withdraw consent, we may not be able to provide our services. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, contact our support team via live chat, email, or phone. We will respond to your request within standard business windows.

Cookies and tracking

We use cookies to maintain your login session and remember your preferences. These are essential cookies; without them, ngopibet would not function. We do not use cookies for tracking or advertising purposes. You can disable cookies in your browser settings, but this may prevent you from using ngopibet.

We do not use third-party tracking pixels or analytics cookies that follow you across the web. We do not share cookie data with advertisers or data brokers.

Data retention and security

We retain your personal data for as long as your account is active. After you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations and respond to legal requests. After this period, we delete your data unless we are required by law to retain it longer.

We protect your data using industry-standard encryption (TLS 1.2 or higher) in transit and AES-256 encryption at rest. Your password is hashed using bcrypt; we never store it in plain text. Your payment details are tokenized and never stored on our servers. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We limit access to your data to employees and contractors who need it to perform their jobs. All staff sign confidentiality agreements. We do not share your data with employees in jurisdictions where online wagering is prohibited.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on ngopibet. Your continued use of ngopibet after changes means you accept the updated notice.

Contact us about privacy

If you have questions about this privacy notice, your data, or how we process it, contact our support team. We are available in English and Indonesian via live chat, email, or phone. Response times vary by channel; live chat typically responds within minutes during business hours.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have privacy concerns specific to your region, contact our support team and we will assist you.

This privacy notice applies to all users of ngopibet, regardless of location. By creating an account and using ngopibet, you accept this notice and our data practices.